Return eligibility
Eligible items must be unused, unworn, undamaged, and in original packaging where applicable. Customers should report an issue within a reasonable period after delivery.
Support
Returns and Refunds Policy
We review return and refund requests fairly while protecting customers and the business from avoidable loss.
Wrong, damaged, or defective items
If an item arrives wrong, damaged, or defective, Cornerstore may review the issue for replacement, store credit, refund, or another fair resolution depending on the case.
Items that may not be returnable
Certain items may not be returnable for hygiene, custom, final-sale, or order-specific reasons. Examples may include intimate items, beauty products after opening, and products sourced specifically for a customer.
International and imported items
International, pre-order, or imported items may have stricter cancellation and return rules because they are sourced specifically for the customer.
Refund channels
Where a refund is approved, it may be processed through the original payment method or another agreed channel. Refund timing can depend on banks, payment providers, and internal review.
Delivery fees
Delivery fees may not always be refundable, especially where delivery was completed, attempted, or affected by incorrect customer information.
Pay on Delivery refusals
Refusing Pay on Delivery orders without a valid reason may affect future eligibility for Pay on Delivery.
Policy updates
This policy may be updated from time to time. For questions about an order, contact Cornerstore support with your order number.