Local orders
Local orders may be cancelled before dispatch. Once delivery has started, cancellation may not be possible or may attract delivery-related costs.
Support
Order Cancellation Policy
Cancellation options depend on the item type, payment status, delivery stage, and whether import fulfilment has started.
International orders
International orders may not be cancellable once processing or import fulfilment has started because the item is sourced specifically for the customer.
Refunds or store credit
Where cancellation is approved after payment, refund or store credit rules apply depending on the order status, payment channel, and costs already incurred.
Cornerstore cancellations
Cornerstore may cancel orders due to payment issues, incorrect customer information, unavailable delivery area, suspicious activity, repeated failed delivery attempts, or fulfilment constraints.
How to request cancellation
Contact support as soon as possible with your order number and checkout phone number. Faster requests are easier to review before dispatch or processing begins.